We’re here to help
Resources to help you work better and faster. Check out our YouTube Channel for video tutorials or our FAQ list to help kickstart your project. Still not finding what you need, reach out to our friendly experts for help.
Frequently Asked Questions
Working with U-blast
-
If you’re still not sure what option suits you and your location please call or email our customer support for assistance.There are several ways to order our stencils.
Customers in the Southern US can call or email our customer support team.
Customers located elsewhere can visit one of our distributors to find the best prices and save on shipping.
Customers who need more help can call or email customer support.
-
Our single-liner products are suitable for most applications, including simple designs and blast abrasion processes. For double processing or intricate designs, our double-liner products are recommended as the second liner enhances stability during the process. If you need help selecting the right product, please contact our customer service team.
-
We have provided a tracking number and shipping company on your invoice. If you need further assistance tracking your package please contact the customer service team.
-
Yes. The tracking number and shipping company can be found on your invoice. We’re more than happy to help you track your order as well. Please feel free to reach out to us anytime.
-
Yes - we work with several companies that offer pre-cut designs. We’re more than happy to facilitate this for you and offer a discount for going through one of our trusted partners.
-
Yes, we can make any of our products custom. If you are looking for a different width, length or unique functionality give us a call and tell us about your specific needs.
General Troubleshooting
-
Check to see if your design is cut all the way through with the bend test. If you can’t see the yellow backing, increase the knife pressure until you can see the yellow. If it passes the bend test, we suggest rubbing chalk on the design to highlight the cutlines and working in a well lit space.
For more detailed troubleshooting visit our YouTube channel for how-to videos or contact our customer service team.
-
We do recommend cutting the stencil after every design. In the case of larger designs, it is possible to build a guide at the floor level to encourage the stencil to fold over on itself when it hits the floor.
-
Our stencil is designed to have consistent thickness throughout the roll. It is possible that you may have a carriage head problem or knife holder issue with the plotter. We’re happy to schedule an appointment with one of our plotter experts to make sure it works as designed for you. Please give us a call and we’ll be sure to provide a solution for you.
-
Mineral spirits or rubbing alcohol can be applied to remove the thin film left on the substrate by our stencils. Petroleum distillate may also remove the film; however, it can damage the substrate and should be used with caution.
-
Our filler is not compatible with Anchor stencil products. For best results we suggest using U-Blast filler with our stencil products.
-
Our stencil is designed to be denser than other brands, so you may need to increase the pressure and blade depth. We recommend a test cut to see how our stencil cuts and to learn what adjustments may be needed.
If you see yellow, the settings are good. If it cuts all the way through, lower the pressure and blade depth.
We would be happy to schedule a meeting with our plotter experts or you can check out our YouTube channel for a how-to video if you need more help.
-
Denser = more protection. Our stencil is designed to make sure that the design withstands blasting at high PSI and protects the substrate completely, whether that’s aluminum, granite, or steel. This is what sets us apart and provides our customers the peace of mind that they will get the design they want.
-
Our double liner includes a yellow mylar - the double liner - in between the backing and the stencil to ensure that the design is held in place when double processing or working with complex designs. For simpler designs or jobs that require additional flexibility, a single liner is recommended.
Still have questions?
Head to our contact page to speak to our friendly experts
Troubleshooting videos available on our YouTube channel
We've distilled years of experience into easy-to-follow guides, packed with valuable tips for the next time you run into trouble with your stencil.